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Prescription Guide

 

If your chosen product does not require a prescription then simply add it to your shopping cart and proceed to our secure payment facility. On receipt of your order your item(s) will be dispatched to you.

 

Some of the medications you may wish to purchase will require a Veterinary Prescription before they can be dispatched. A Veterinary Prescription is a legal document which must be written in accordance to regulations and signed and dated by a Vet. The medications that require a prescription have a writing “Prescription Required” within the description.

 

Prescriptions can be emailed to us (see terms below). Please note that payment is taken at the time of order, but we have to wait until the prescription is received before we can dispatch it to you.

 

There are 3 EASY STEPS to buying your pets prescriptions online (please see notes below if ordered from the EU).

 

1. A vet will provide you with one of their prescriptions. Your vet will need to fill in the details, date it, sign it and stamp it.

 

2. Place you order online and pay for your medications.

 

3. Email us your original signed prescription with your order number and contact number written clearly on the top (please see Prescription Terms below). You can either digitalize it or take a clear photo of it and send as an attachment to our email prescriptions@tataluga.com

 

IMPORTANT Prescription Terms:

 

1)      Always write on your order reference number and contact number before you send us the prescription.

 

2) To speed up an order prescriptions can emailed to us providing they have been written by your vet and are dated within the last 1 month of the date you place your order. We will act on these copies for single use only.

3) Repeats will only be issued against a prescription that states the repeat order allowance. For every repeat you must write the order ID , date of order and your contact.

 

4) If we need to clarify an item on your prescription we may contact you or your vet for further information.

 

Only on receipt of your prescription will we match this to your order and dispatch the items to you.

 

If you still have a query about placing an order or obtaining a prescription please email us at prescriptions@tataluga.com . We will be happy to assist you in any way we can.